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Online Selling Terms


By browsing Garrafeira Soares’ website and its domains and also to order any product from our online store, the user accepts the present Terms and Conditions of Online Ordering, Delivery and Return.

Buying products through E-Commerce on Garrafeira Soares Comércio de Bebidas, SA is subject to the following terms and conditions:

a) Every product with alcoholic grade available for buying in our online store can only be bought by people with the legal age to do so, in their country of residence. If in doubt, please contact us.
b) Every price and other information shown in our online store can be altered without previous notice and are always subject to existing stock.
c) In accordance with the Portuguese legislation in force, Garrafeira Soares is obligated to add the legal rate VAT of 6%, 13% and 23% to all its products. All prices are VAT included.
d) All online store sales may not apply to legal stores.
e) Orders to Continental Portugal and Islands are sent through post office services. Orders to Europe are sent through contract Transport Company. To other destinations we appreciate contact.

We do not send to Melila, Ceuta, Andorra, Canaries, Iceland, Sweden, Balearic Islands, Norway, Serbia, Bósnia-Herzgovina, Croatia.

In general, an order takes from 48 to 72 hours to be delivered in Continental Portugal, 2 to 14 business days for the Islands and 2 to 7 days for the rest of Europe (with some exception that are not responsible like natural disasters).

Every order done through the online store will only be processed after liquidation. Every order not liquidated after 10 (ten) business days will be automatically cancelled.
If an order does not completely (or partially) satisfy a client, he/she will be immediately contacted in order to find the best solution.
To the shown prices mailing costs are added. Postage for each order are calculated by adding packing and mailing costs. The packing costs per bottle is 0,60€. The mailing costs depends on the order’s weight and the order’s destination. The postage total is automatically calculated when you order from the online store. If the destination is Continental Portugal, mailing is free if the order is over 100€ in value.

The following are prices for the European Union:

i) To resellers with delivery in Continental Portugal the mailing is free if the order is over 150€ in value.
j) Every product must be analysed and conferred immediately upon being received. If any damage is detected, the client must return it to the Transport Company, properly justify the reason for returning the product in the waybill and notify Garrafeira Soares immediately, who will rapidly provide a solution.
k) Garrafeira Soares, Comércio de Bebidas SA recognizes the right to cease contract with those who wield, allowing them to return the acquired products, that are unopened and otherwise intact, abiding by Decreto-Lei no. 143/2001 and Decreto-Lei no. 82/2008 de 20/05.
l) Garrafeira Soares reserves the right to nullify orders that originate wrong values through computer errors, as predicted by the terms and returning the paid amount immediately to the buyers.
m) Garrafeira Soares is not responsible for the orders sent to countries which prohibits the entrance of alcoholic beverages. It is the client’s responsibility the eventual apprehension of their orders. In the event of return, Garrafeira Soares will would return the value of the orders products. If any doubts arise please contacts us before ordering.
n) Every order made from Garrafeira Soares’ website is subject to the Portuguese legislation. Any conflict or divergence in the interpretation of these Terms of Online Sale will be submitted to the competent Portuguese Court of Law.
o) If the client is located outside Continental Portugal, Garrafeira Soares informs that in the event of judicial action, it must be established exclusively in Portuguese Courts of Law.

The present General Online Sale Conditions are subject to change without previous notice therefore should be consulted before placing any orders.

To clear any remaining doubts, information and suggestions, please contact as through online@garrafeirasoares.pt

Garrafeira Soares | Beverage Trade, SA NIPC 501 496 912 All Rights Reserved 2015

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